Services

At Real:Life Care, we are dedicated to providing guidance and support to families who are either starting to require additional care or who are already in care. Real:Life Care aims to take the strain away from families using the care system.  We will take the time to understand your needs and help organise the care you need, whilst maximising all of the funding options available.

 

FREE INITIAL CONSULTATION
After you enter your details onto our website, we will endeavour to contact you within 24 hours.  One of our team will make an initial assessment of your needs to establish what we can do to help.  This will enable them to direct your enquiry to the appropriate specialist – either clinical, legal, financial or a mixture of all – to ensure that you get advice and support specifically tailored to your circumstances.

 

 

CURRENT ASSESSMENT ADVOCACY SERVICE

CURRENT ASSESSMENT ADVOCACY SERVICE In order to establish if your family member or loved one would be entitled to this funding, they need to have a Continuing Healthcare Assessment. We offer a service where can organise and attend a Continuing Healthcare assessment as your advocate. Everyone is entitled to have an assessment. In order for a patient to be eligible for this funding they have to meet the criteria set by the NHS. Download the Assessment:- https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/528272/Decision_Support_Tool_Amended.docx

 What Real:Life can do to help:

  • Request records as necessary and review the case. This ensures that all of the available evidence will be considered at the assessment.
  • We will contact the local CCG (Clinical Commissioning Group) to arrange an assessment.
  • We will build the case and provide supporting evidence to give you the best chance of gaining Continuing Healthcare Funding.
  • We will meet with you before the MDT (Multi-disciplinary team) meeting to go through the case with you.
  • We will attend the panel with you as your advocate.
  • We will chase the decision and advise of any next steps.
  • If we come to the MDT meeting and feel the outcome is wrong we can appeal the decision on your behalf.
  • If we secure the funding we will also be able to look at your case from a retrospective point of view to see if we are able to get your back any previously paid care fees.

 

This service is offered at a fixed fee.

RETROSPECTIVE REVIEW SERVICE

RETROSPECTIVE REVIEW SERVICE If your family member or loved one has been in care for a period of time or if they have sadly passed away in care, we can help you to try and reclaim the care fees that they paid. This service is also based around Continuing Healthcare funding so we need to demonstrate to the NHS that the patient’s needs were at a level that would have met the criteria for Continuing Healthcare funding.

What Real:Life can do to help:

  • Request records as necessary and review the case. This ensures that all of the available evidence can be reviewed by the NHS
  • We will contact the local CCG (Clinical Commissioning Group) to instigate a retrospective review.
  • We will complete any paperwork or questionnaires as requested by the NHS on your behalf.
  • We will discuss with you in depth the NHS’ review documents before these are submitted to the NHS panel to ensure that these documents are a true reflection of the patients’ needs.
  • We will attend the panel with you as your advocate if this is required. (Most MDT panels now sit closed but some CCGs offer a meeting before the MDT panel called a Pre-Panel meeting which we are invited to attend)
  • We will chase the decision and advise of any next steps.
  • If successful we will prepare and submit the proof of payments to allow for the NHS to calculate how much is due for reimbursement.
  • If unsuccessful after the MDT panel, it may be possible for us to appeal this decision at either local level or to NHS England.

 

This service is offered on a ‘no win no’ fee basis.