Have You Paid Care Home Fees?

If someone you know went into care due to their health related needs and should have qualified, at any time, for continuing healthcare then the NHS could have contributed or fully funded their care home fees.

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Reclaiming Care Fees

One year of care fees can cost on average £40,000. When somebody first goes into care there should be an initial assessment to decide the allocation of fees between private or NHS funding

Specialists you can trust

As specialists in the field of reclaiming overpaid care fees it may be possible to go back as far as 2013 and include cases where the client is no longer alive.

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Our Services

Expert Advice
That Puts You First

Consultations

Get in contact with one of our advisors to help understand your situation, assess your options and discuss the next steps.

Funding

There are multiple ways in which care home fees can be funded. Our experts will help you find the right one for you.

Retrospective Review

If you or a loved one has overpaid for health care then we can help you claim the refund you are entitled to.

About Us

Our dedicated team have years of experience

We pride ourselves on giving a personal, bespoke service, tailored to your individual needs. We hold your hand throughout the process to give you confidence in our service and the ability to achieve your personal and individual wishes.

No win no fee
Based in the UK

We make things easy
Clinical specialists

Expert Advice - Friendly Team - Claim Your Refund Now -

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Book Your Appointment Today!

Our team is ready to help you now, whether you are looking for advice on funding
or if you are ready to start the claim process, we can help you

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Why Choose Us?

We Set Ourselves Apart
By Making Things Easy

Unlike many other companies providing care claim refund services, we are not laywers, we are clinical specialists focused on care services. We will support you through your journey and help you to get what you are entilted to, we are here to work with you, not charge for unessary services. We will never charge you to read a letter or for a consultation.

Straight Forward Advice

We will always give you our honest opinion on your situation and will do so in a way that you can understand.

No Win, No Fee

We will review your case free of charge and fees will only apply to successful claims.

We Put You First

These are sensitive issues and we always conduct ourselves with compassion and care, we want to make sure you are supported throughout your time with us

Testimonials

What Our Clients Say
About Real Life Care?

The staff of Real Life dealt with my Mother's retrospective claim for Continuing Healthcare in a most efficient and empathetic manner. They handled both my Mother's medical and personal issues, as well as my input, most sensitively with the understanding that retrospective analysis and information can be most painful to families. I highly recommend the Real Life team to anyone.

Mrs White

Blackpool

I am extremely grateful for the time, effort and tenacity put in by Real Life in helping me recover a good portion of the Care Home fees. I would never have managed all this work on my own- without your help I wouldn't have known where to begin. It would have been a full time job which I wouldn't have had time to fit in myself.

Mr Hawkyard

Bournemouth

I have found the Real Life team to be efficient, caring and understanding and always willing to put in the extra effort to achieve the best possible outcome. I do not begrudge one penny of their fee. Without the fantastic support of Real Life throughout the entire process, it would never have been possible to pursue our claim to a successful conclusion.

Mr Maselkowski

Oxon

Without help from Valerie and her team, I doubt very much that my claim for restitution of Care Home fees would have succeeded. She was particularly valuable at panel meeting which eventually achieved 100% success.

Mr Aisbitt

Tyne and Wear

Once we had decided to use you and had presented all the documents you required it was effortless on our part. We had no 'face to face' contact which is what I like about your revised procedure. We were naturally delighted with the outcome and I also found all the telephone conversations useful and informative. Very pleased I used you.

Mr Leece

Lancashire

When looking for a care home on the internet I saw your company, I filled in a short questionnaire, received a phone call the following day and an appointment was made. When I finished the meeting with Valerie I felt that I would finally get the care for dad he deserved. Unfortunately I had lost dad by the time we won but the care I received from the Real Life staff was fantastic.

Mrs Haggard

Barry

Real Life provided a professional service - with good advice and attention to detail on every aspect of my Mother's medical needs which proved a case for funding that should have been provided. A first class company to have dealing with my Mother's case , I am delighted with the results.

Mr Frost

Kent

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87%

Success Rate

Book an
Appointment Today!

We have won 87% of all cases we have taken on, yours could be next.

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FAQ

Frequently Asked
Questions

We understand that this care funding is a complex process and it is our mission to make it as easy as possible for you. If you ever have any questions about the process or if there are terms that you don't fully understand then please let us know and we will do our best to explain them to you in plain english.

Here are a selection of common questions that we have been asked previously that we hope you'll find helpful.

What is a Retrospective Review?

When a patient needs care, they may be eligible for funding from the NHS.

Funding is based on a patients health conditions, often this can change quickly and faster than the funding is reviewed by the NHS.

This can result in overpayment of care costs, these costs can be refunded to the patient or a family member.

My loved one has passed away, can I still make a claim?

Yes, this is called a retrospective review, you can claim for the funding that your loved one should have received.

We can help you with this process and get you the funding that you are entitled to.

What are my options for funding?

Care funding can be quite daunting to understand, there are a few different options and these vary based factors, such as your care needs and where you live.

Types of Funding

Self Funding
Local Authority Funding
Local Authority Charging Order
NHS Funded Nursing Care
Continuing Healthcare Funding

You can learn more on our Funding page.

How much could I receive from a claim?

Each case is unqiue and there are a lot of factors that determine the amount of funding a patient is entitled to.

The average fees recovered for our clients between 2015 and 2021 was £31,622.64

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